Massage asked for 1hour said no she had an appointment but a man came in while I was on table and asked if he could get an hour she told him yes give her 5 mins. She came back into my Massage used a wet towel wiped me down and said I was done. Maybe you have to be male to get a hour walk in. Door was kept getting opened and closed while I'm laying with a towel over by rear end. Painful and I usually want a deep tissue. I usually go to the mall or had gone to Lavander spa in West Bend before they closed and always got good service when I can't get into Healing Elements. This was not the same and wouldn't recommend. I hurt worse than when I came in.